FAQs

Anyone can order through our website or over the phone at 833-577-0999. You can also create an account so you can log in and check your order status.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, PayPal Later, and Amazon Pay.

Plant sizes vary by plant type, container size, time of year, and recent pruning. The size and age shown are estimates, since living plants naturally vary. Please refer to the product page and our container-size guide for the best idea of what to expect.

We do not always have an exact restock date. Click “Notify Me When Available” on the product page and enter your email address. We will email you as soon as the plant is available again.

Your growing zone should appear near the top of the website. You can also search by ZIP code or use our interactive growing zone map.

Plant Addicts is based in Omaha, Nebraska. Our plants, planters, and other products ship from several locations across the United States. Learn more about Plant Addicts.

Our standard shipping rates are based on your order subtotal:

Shipping promotions may reduce or eliminate these charges. Final shipping is shown at checkout.

Yes. We offer free shipping on orders of $129 or more. We also currently offer free shipping on houseplants and Plant Addicts exclusives. Shipping promotions are applied automatically at checkout. Additional promotions may be available from time to time.

We ship within the contiguous United States, also known as the lower 48 states. We are not able to ship outside the contiguous United States.

Agricultural restrictions vary by state, plant, nursery location, and time of year. In some cases, regulations prevent a specific plant from being shipped to a particular state or region.

When you place an order, we hand-pick the best-looking plants from the nursery or greenhouse and ship them directly to your door. Plants typically ship by FedEx or UPS, although another carrier may occasionally be used. We usually ship plants early in the week to reduce the chance of them sitting in a delivery truck over the weekend.

Unless otherwise stated on the product page, hard goods are typically shipped as soon as they are ready because weather usually does not affect them. This includes planters, garden tools, gift baskets, and other non-plant products. You will receive tracking information when the order ships. For some very large planter orders, the carrier may contact you to arrange delivery.

Plant orders typically ship within 3 to 10 days, and sometimes sooner. Timing depends on the day of the week, the type of plant, the nursery location, weather, and growing conditions. We may hold a shipment to protect plants from extreme heat or cold.

Our first priority is getting your plants to you healthy and ready to grow. During winter and early spring, we may wait until conditions are warm enough for planting or until the crop is ready. During extreme summer heat, we may delay shipping to protect the plants. Seasonal timing also depends on the nursery location and the weather the shipment will travel through.

Plants marked as pre-orders are reserved when you place the order and are charged at the time of purchase. Pre-ordered plants ship when growing and weather conditions are appropriate for your growing zone. You will receive a confirmation email with tracking information once the plants ship. If you want a different estimated ship week, contact us and we will try to accommodate your request. You may also cancel a pre-order for a full refund before it ships.

Yes, we will try to accommodate special shipping requests whenever possible. Contact us as soon as possible after ordering. Once an order has been processed or shipped, we may no longer be able to place a hold on it.

Yes. All plants are covered by our 3-day Arrival Guarantee. Starting January 1, 2025, most plants also include an extended warranty at no additional charge. Bushes, trees, and perennials generally include a 1-year warranty; annuals and houseplants include a 30-day warranty; and edible plants include either a 30-day or 1-year warranty as shown on the product page. Holiday plants and pre-potted plants are covered by the Arrival Guarantee.

If your plant arrives damaged, unhealthy, or incorrect, contact us within 3 days of delivery. We may ask for photos and may give the plant a little time to recover from shipping or transplant stress. If the plant was damaged during shipping or arrived unhealthy and a replacement is needed, we will reship it at no additional cost, including shipping.

• Bushes, Trees & Perennials: 1 year from the date the plant arrives.
• Annuals & Houseplants: 30 days from the date the plant arrives.
• Edible Plants: 30 days or 1 year, depending on the plant. The product page will show the warranty length.
• Holiday Plants & Pre-Potted Plants: 3-day Arrival Guarantee.

The warranty starts on the day the plant is delivered, not the day you place the order. For example, if you pre-order a plant in January and receive it April 1, the warranty begins April 1.

Email us at info@plantaddicts.com. Please include your order number, photos of the plant and packaging, and a description of the issue. This information helps us process your claim quickly.

For claims covered by the Arrival Guarantee, we will place a replacement order when a replacement is needed, with no additional shipping charge. For claims covered by the 30-day or 1-year warranty, we issue a replacement code that can be used on any product on our website. The code is valid for 1 year from the date of the claim.

Not during the 3-day Arrival Guarantee period. If a replacement is approved under the Arrival Guarantee, replacement shipping is included. For claims under the 30-day or 1-year extended warranty, the customer is responsible for shipping costs.

Yes. Warranty coverage does not include plants grown outside their recommended growing zones, damage caused by improper care or neglect, damage related to a customer request to ship a pre-order earlier than recommended, or damage caused by extreme weather or acts of nature.

Plants purchased before January 1, 2025 did not automatically include the extended warranty. At that time, a separate warranty was available for purchase. If you purchased that warranty with your plant, the terms of the purchased warranty apply.

No preference returns are accepted for plants because plants are perishable and cannot be shipped back to the nursery. If there is a problem with your plant, including a dead plant, dried-out roots, damage beyond recovery, or an incorrect item, contact us within 3 days of delivery so we can help.

Please contact us within 3 days of delivery. If a plant was damaged beyond recovery during shipping, we will provide instructions for receiving a replacement. If you received the wrong plant, we will work with you to send the correct item as soon as possible or provide a refund.

If the wrong planter was delivered or it arrived defective or damaged, contact us within 3 days. We will send a replacement at no cost or issue a refund if inventory is unavailable. For eligible preference returns, the customer is responsible for return shipping, the planter must be unused and in re-sellable condition, and it must be received within 180 days of delivery. A 20% restocking fee applies. Lechuza planters, custom-order planters, and planters with drainage holes drilled are not returnable. Please contact us before sending a planter back.

Eligible non-plant preference returns must be unused, in re-sellable condition, and received within 180 days of delivery. Customers are responsible for return shipping, and a 20% restocking fee may apply. If an item is defective, damaged, or incorrect, contact us within 3 days so we can arrange a replacement or refund. Email info@plantaddicts.com before returning an item.

Contact us as soon as possible. Changes must be made before the order is processed or shipped. Once an order has been picked or is being processed for shipment, we may no longer be able to modify it.

We will do our best to accommodate cancellation requests. Orders may be cancelled until they are printed by the warehouse. Once an order has been processed for shipping, cancellation is no longer possible. Depending on the order, a restocking fee may apply. Special-order products cannot be cancelled once the order has been placed.

Email info@plantaddicts.com before returning an item. We will confirm whether the item is eligible for return and provide the correct return instructions.

First, check your junk or spam folder and any other email addresses you may have used at checkout. If you still cannot find the confirmation, contact us through chat, email info@plantaddicts.com, or call 833-577-0999.

Yes. As soon as your order ships, you will receive an email with tracking information. It can take 24 to 48 hours for tracking details to fully populate on the carrier’s website.

If you created an account when placing your order, log in to view your order status. Guest orders cannot be added to an account later, but you will still receive order and tracking updates by email if you provided a valid email address at checkout.

You will receive tracking information by email for every shipment. Because items may ship from multiple nurseries or warehouses, one order can arrive in more than one package and on different days.

Not necessarily. We ship from multiple locations, so different items may arrive separately. Check the tracking emails for each shipment. If you still believe something is missing, contact us with your order number and we will help locate the remaining items.

Yes. We work with landscapers, commercial buyers, government projects, procurement teams, designers, and other customers purchasing larger quantities. We can provide quotes, product recommendations, and commercial or wholesale pricing. Learn more about our commercial services.

Yes. For large landscaping, design, and renovation projects, we can help with plants, planters, and garden decor. If you cannot find exactly what you need on our website, we may be able to use our supplier network to locate products that fit your design, location, growing zone, and project needs.

Yes. We can recommend unique plants, planters, and decor based on your space, design, location, and growing zone. Contact us by phone, email, or chat and tell us as much as you can about the project so we can help narrow down the best options.

Yes. We can work with you on timing and delivery location and can ship directly to job sites, new construction, commercial properties, or residential locations. Shipping is free for wholesale accounts.

Yes. Business accounts are available for commercial and wholesale customers who expect to order multiple times during the year. These accounts can include flat-rate discounts so you can log in, select what you need, and check out without requesting a new quote for every order.

Email wholesale@plantaddicts.com or call 833-577-0999. You can also use the form on our commercial plants and planters page. Providing details about the project, quantities, delivery location, timing, growing zone, and design goals will help us recommend the best options.